Refund policy

Due to the sensitive nature of our products and sanitation, we do not accept returned products for ANY reason and have a strict no refund policy. We will however replace items under the following conditions:

1. Damaged Product: Broken in transit for some reason. Please send a photo and we will issue a replacement.

2. Shipped Wrong Products: Please send us a photo of the incorrect items in your order.

Dr. Dale Wellness is NOT responsible to replace or refund any parcels that are lost by the post office under any circumstance. Please contact your shipping carrier to place a claim on any undelivered items.

If an order is routed by the postal service back to our office for any reason, untouched and unopened by the customer, the order will be refunded minus the cost of shipping and items will be re-stocked. The customer would be responsible to place a new order in this case.

Customer service: admin@drdalewellness.com